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      CUSTOMER CARE

      YOUR ORDER

      ONCE AN ORDER IS PLACED, IT TAKES 1-2 WEEKS FOR US TO COMPLETE IT. IN OUR ATELIER IN LATVIA EACH GARMENT IS PRODUCED WITH CARE AND CONSISTENCY QUALITY-WISE.

      IF ANY ORDER-RELATED QUESTIONS ARISE, PLEASE REACH OUT TO US AT INFO@PIXIEWONTPLAY.COM AND WE WILL BE GLAD TO ADDRESS YOUR CONCERNS.

      SHIPPING

      WE DELIVER OUR PRODUCTS TO EUROPE (2-5 BUSINESS DAYS) OR ANY OTHER INTERNATIONAL DESTINATION (3-10 BUSINESS DAYS).

      ALL ITEMS ARE SHIPPED IN ECOLOGICALLY SUSTAINABLE PACKAGING, ENSURING BOTH THE PROTECTION OF YOUR NEW PIECE AND OUR PLANET.

      OUR CLIENTS ARE RESPONSIBLE FOR ANY CUSTOM AND IMPORT TAX PAYMENTS IN CASES WHEN SUCH ARE APPLICABLE.

      PLEASE LET US KNOW IN CASE IT APPEARS THAT THE PARCEL HAS BEEN LOST IN TRANSIT – INFO@PIXIEWONTPLAY.COM.

      PAYMENT

      WE ACCEPTS PAYMENTS MADE BY MAJOR CREDIT CARDS OR THROUGH PAYPAL.

      ALL PRICES ARE STATED IN EUR WITH VAT INCLUDED (WHERE APPLICABLE). THE TOTAL COST OF YOUR ORDER IS THE PRICE OF THE PRODUCT(S) ORDERED PLUS DELIVERY CHARGES.

      REFUNDS & RETURNS

      WE GLADLY APPROVE RETURNS, EXCHANGES, AND CANCELLATIONS, AS LONG AS THEY ARE HANDLED IN ACCORDANCE WITH OUR RETURN GUIDELINES:

      • PLEASE REACH OUT TO US WITHIN 14 DAYS OF DELIVERY;
      • RETURN THE ITEMS BACK TO US WITHIN 30 DAYS OF DELIVERY;
      • CANCELLATION CAN BE REQUESTED WITHIN 24 HOURS OF PURCHASE;
      • BUYERS ARE RESPONSIBLE FOR RETURN SHIPPING COSTS. IF THE ITEM IS NOT RETURNED IN ITS ORIGINAL CONDITION, THE BUYER IS RESPONSIBLE FOR ANY LOSS IN VALUE.

      THERE ARE ITEMS OF SPECIFIC CHARACTER THAT CAN’T BE RETURNED OR EXCHANGED.

      UNLESS THE ITEM HAS ARRIVED DAMAGED OR DEFECTIVE, WE DON’T ACCEPT RETURNS FOR

      • CUSTOM OR PERSONALIZED ORDERS;
      • INTIMATE ITEMS (FOR HEALTH/HYGIENE REASONS);
      • ITEMS ON SALE;
      PRIVACY POLICY

      WE WILL ONLY USE YOUR SHIPPING/BILLING ADDRESS AND OTHER CONTACT INFORMATION FOR THE FOLLOWING ACTIONS:

      • ORDER-RELATED CORRESPONDENCE;
      • FULFILMENT AND DELIVERY OF YOUR ORDER;
      • LEGAL REASONS (E.G. TAX PAYMENTS);
      COPYRIGHT & TRADEMARKS

      ALL CONTENT AVAILABLE ON THE WEBSITE AND THE SHOP IS THE INTELLECTUAL PROPERTY OF PIXIE WON’T PLAY, AND IS THUS PROTECTED BY LATVIAN AND INTERNATIONAL COPYRIGHT LAWS.

      UNLESS A PRIOR WRITTEN CONSENT FROM PIXIE WON’T PLAY IS ACQUIRED, NONE OF THE CONTENT OF THE WEBSITE AND THE SHOP MAY BE USED, REPRODUCED, COPIED, SOLD, RESOLD, MODIFIED, OR OTHERWISE EXPLOITED, PARTIALLY OR IN FULL.

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      PIXIE WON'T PLAY:
      We make clothes we love to wear
      // US
      We are inspired by the moment in which an unconstrained personal expression of a woman was first born. Our signature elegance - simplicity nexus is a reliable source of empowerment and freedom. It gives us confidence, clear vision and passion: nothing stands in the way of PIXIE.
      // THE ACT OF CREATION
      We accept no sacrifices. When aware of the surroundings, sustainability comes without an effort. Sensibility is innate for PIXIE: natural and durable materials are integral to our way of doing it - we can not imagine for it to be any other way.
      // THE GARMENT
      Each piece of clothing is based on three things we highly value: universality, ease and statement. PIXIE stays faithful to black and white, making sure that every additional color is selected mindfully. Feminine and masculine cuts are combined when creating the non-seasonal apparel, enabling the wearer to consort to any occurrence.
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