Your Order
Once an order is placed, it takes 1-2 weeks for us to complete it. In our atelier in Latvia each garment is produced with care and consistency quality-wise.
If any order-related questions arise, please reach out to us at info@pixiewontplay.com and we will be glad to address your concerns.
Shipping
We deliver our products to Europe (2-5 business days) or any other international destination (3-10 business days).
All items are shipped in ecologically sustainable packaging, ensuring both the protection of your new piece and our planet.
Our clients are responsible for any custom and import tax payments in cases when such are applicable.
Please let us know in case it appears that the parcel has been lost in transit - info@pixiewontplay.com.
Payment
We accepts payments made by major credit cards or through PayPal.
All prices are stated in EUR with VAT included (where applicable). The total cost of your order is the price of the Product(s) ordered plus delivery charges.
Refunds & Returns
We gladly approve returns, exchanges, and cancellations, as long as they are handled in accordance with our return guidelines:
- Please reach out to us within 14 days of delivery;
- Return the items back to us within 30 days of delivery;
- Cancellation can be requested within 24 hours of purchase;
- Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
There are items of specific character that can't be returned or exchanged.
Unless the item has arrived damaged or defective, we don’t accept returns for
- Custom or personalized orders;
- Intimate items (for health/hygiene reasons);
- Items on sale;
Privacy policy
We will only use your shipping/billing address and other contact information for the following actions:
- Order-related correspondence;
- Fulfilment and delivery of your order;
- Legal reasons (e.g. tax payments);
Copyright & Trademarks
All content available on the Website and the Shop is the intellectual property of Pixie Won't Play, and is thus protected by Latvian and international copyright laws.
Unless a prior written consent from Pixie Won't Play is acquired, none of the Content of the Website and the Shop may be used, reproduced, copied, sold, resold, modified, or otherwise exploited, partially or in full.
